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Client
Service Covenant
Barr's
commitment to finding solutions that fit your needs and providing
exceptional service is expressed in our mission statement:
"Solving clients' problems as if they were our own."
In solving your problems, we will:
Keep your interests
in mind
– We will seek to understand your business
– We will work to identify your problems
– We will strive to provide creative solutions that meet
your needs
Ask for your
input
– We will honor your concerns and priorities
– We will involve you in developing solutions
– We will ask what is important to you and your organization,
and
work with you to achieve your goals
Meet our commitments
– We will develop a mutual agreement on the scope, schedule,
cost, and service requirements for your
project
– We will regularly inform you of our progress and expenditures
– We will promptly notify you of issues and conditions
that could
affect your project
– We will have appropriate staff members work on your
project
– We will work to resolve problems and make things right
Make your life
easier
– We will prepare reports and submittals to meet your
business
standards
– We will work to match your priorities and schedule
– We will be accessible and respond to calls, faxes and
e–mails in a
timely manner
– We will provide clear and concise invoicing
Provide honest
answers
– We will be candid about our capabilities and experience
– We will take responsibility for our work
– We will work to avoid any conflicts of interest
Sept.
2002
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